FAQ
How can I determine my size?
We provide detailed sizing charts for each product on the product page. If you need assistance, feel free to contact us for advice.
What payment methods do you accept?
We accept a variety of payment methods, including iDEAL, PayPal, credit cards (Visa, MasterCard, American Express), and Apple Pay. Please see all of our methods at checkout.
Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times may vary depending on the destination country.
Shipping & Delivery
How much does shipping cost?
Shipping costs are calculated based on the delivery address and the size/weight of your order. You will see the exact shipping cost during checkout before confirming your order.
What should I do if my order hasn't arrived yet?
If your order hasn’t arrived within the expected timeframe, please check the tracking information. If there is an issue, please contact us, and we will assist you in resolving the problem.
How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected. Typically, domestic orders take 3-7 business days, while international orders may take 7-14 business days.
Returns & Refunds
What is your return policy?
We offer a 14-day return policy. Items must be returned in their original, unworn condition with all tags attached. Please allow 5-10 business days for the items to be inspected.
Will I be refunded for the return shipping costs?
Return shipping costs are typically the responsibility of the customer unless the item is faulty or we made a mistake with your order. Please check our return policy for full details.
How do I know if my return has been processed?
Once your return is processed, you will receive a confirmation email. You can also check the status of your return by logging into your account.